Shipping Policy

H24D7.com ships supplements in Europe and the United States. We are based in Germany and coordinate logistics through carrier partners chosen for reliability and tracking coverage. Our standard US shipping rate is 17 USD. For US orders above 150 USD, shipping is free. Shipping rates for other destinations are shown at checkout based on available methods and destination logic. Customers see final shipping charges before payment confirmation.

Orders are processed on business days. Typical processing includes payment verification, order integrity checks, picking, and packing. During high-volume periods, dispatch may require additional handling time. We aim to communicate realistic timelines and to avoid overpromising delivery windows that cannot be guaranteed across all geographies. Customers receive updates when status changes materially, including dispatch and carrier handover events where available.

Delivery times vary by country, service level, and carrier network conditions. Transit estimates are not guaranteed delivery commitments unless explicitly stated as guaranteed service. Customs procedures, weather disruptions, public holidays, and route congestion may affect timeline outcomes. We monitor shipment states where possible and support customers with practical guidance when parcels are delayed beyond expected windows.

Accurate address data is the customer’s responsibility. Please verify recipient name, street line, postal code, city, and country before completing checkout. Incorrect or incomplete addresses can lead to failed delivery attempts, returns to sender, or additional redelivery charges. H24D7.com is not responsible for delays caused by incorrect customer-provided address information. We strongly recommend immediate contact if a correction is needed after order placement.

Tracking details are sent by email once shipment is registered with the carrier. In some cases, tracking pages may require several hours to update after the initial dispatch scan. If a tracking number appears inactive shortly after dispatch, please wait and retry before opening a support request. If no updates appear after a reasonable period, contact [email protected] with your order number so we can investigate.

Risk transfer and delivery confirmation follow applicable consumer law and carrier records. If a parcel is marked delivered but cannot be located, customers should first check safe-drop locations, neighbors, and local carrier notes. If the parcel remains missing, contact support promptly so we can start an investigation. Claim eligibility can depend on timing, destination policy, and available carrier evidence.

Shipping fees are non-refundable once carrier fulfillment has begun, except where required by law or where a fulfillment failure is confirmed on our side. For refused deliveries, returned shipments, or customs non-clearance caused by incorrect customer data, additional handling or re-shipping costs may apply. We aim to resolve such cases fairly and transparently with documented status updates.

We reserve the right to limit or suspend shipping to specific locations where legal, carrier, or risk conditions prevent reliable service. In such cases, affected customers are informed during checkout flow or by support outreach where applicable. H24D7.com continuously reviews logistics performance and may update shipping rules, fees, and free-shipping thresholds over time; the checkout summary remains the final reference at purchase time.